Refund & cancellation policy

Short version. You are quoted an exact price before you pay, and you pay only if you accept. Every file we deliver has to pass our validation gates — if it can't, you get a full refund for that document. All prices are shown and charged in U.S. dollars (USD). Card payments are processed securely by Stripe; we never see or store your card details.

Prices and currency

All prices on this website and in every quote are stated and billed in United States dollars (USD). Card payments are processed by Stripe. We do not store your full card number or security code at any time.

Per-document work: pass-or-refund guarantee

• You receive an exact, itemized per-page quote before any charge. No payment is taken until you accept a quote.
• Every delivered file has passed our validation gates — machine validation against PDF/UA-1 (ISO 14289-1), our live upload check, and a final human verification in PAC. If we cannot produce a file that passes these gates, we refund your payment in full for that document.
• If, after review, a document needs hands-on work we did not anticipate, we contact you for approval before proceeding. You are never billed for unapproved work.
• If you decline a quote, nothing is charged and your uploaded file is permanently deleted, as described in our privacy policy.

How to request a refund

Email info@clearaccessdocuments.com with your order details within 30 days of delivery. Because our work is verified before it ships, refund requests are rare — but if a delivered file does not pass the validation gates described above, we will re-remediate it at no charge or refund that document in full, at your choice. Approved refunds are issued to the original payment method through Stripe, typically within 5–10 business days.

Rush orders

Rush orders carry an expedited-delivery upcharge and require a completed Rush Delivery Form. The pass-or-refund guarantee applies to rush orders exactly as it does to standard orders. If we accept a rush order and then cannot meet the committed delivery window for reasons within our control, we refund the rush upcharge (the expedited premium), while the underlying remediation proceeds at the standard rate.

Paid consultation meetings

Optional consultation meetings are billed at $250 per business hour (USD). A meeting can be rescheduled or cancelled at no charge with at least 24 hours' notice. Meetings cancelled with less than 24 hours' notice, or missed without notice, may be billed for the scheduled time.

Membership plans (recurring billing)

• Membership plans bill monthly in advance, in USD, through Stripe.
• You can cancel at any time from your account or by emailing info@clearaccessdocuments.com. Cancellation stops all future charges.
• When you cancel, your membership benefits continue through the end of the current paid billing period; we do not prorate or refund a partial month, and unused monthly page allowances do not roll over.
• Monthly membership fees already billed are non-refundable except where required by law, or where we fail to deliver a benefit included in your plan.
• If we change plan pricing or benefits, we notify active members by email before the change takes effect; you may cancel before renewal if you do not accept the change.

Questions

Contact us any time at info@clearaccessdocuments.com or (303) 652-7689, Monday–Friday, 8am–5pm MT. We verify accessibility conformance by expert review and a human PAC gate; we do not sell guaranteed legal immunity.

Effective July 22, 2026.